At Robinhood, we take privacy and security seriously. This Privacy Policy outlines how
Robinhood Financial LLC and its affiliates (collectively, “Robinhood,” “we,” “our,” or “us”)
process the information we collect about you through our websites, mobile apps, and
other online services (collectively, the “Services”) and when you otherwise interact with
us, such as through our customer service channels.
If you are a California resident, please also see the “Notice to California and Virginia
Residents” section below. If you have a Robinhood account, or have taken steps to
register for an account, you can also review our: Robinhood Financial and Robinhood
Securities RHF and RHS Financial Privacy Notice; Robinhood Crypto RHC Financial
Privacy Notice; and our Robinhood Money RHY Financial Privacy Notice, for a
summary of our practices regarding the personally identifiable financial information we
collect about you.
Click on the links below to jump to specific sections:
- INFORMATION WE COLLECT AND HOW WE COLLECT IT
- HOW WE USE YOUR INFORMATION
- DISCLOSURES OF INFORMATION
- THIRD-PARTY TRACKING AND ONLINE ADVERTISING
- DO NOT TRACK
- YOUR CONTROLS
- NOTICE TO CALIFORNIA AND VIRGINIA RESIDENTS
- CHILDREN
- TRANSFER OF INFORMATION
- CHANGES TO THIS POLICY
- HOW TO CONTACT US
- INFORMATION WE COLLECT AND HOW WE COLLECT IT.
Information You Provide
We collect information you provide when you use our Services or otherwise engage or
communicate with us as described below.
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● Identity Data, such as your name, date of birth, marital status, social
security number, biometric identifiers, and other data on
government-issued identification documents;
● Contact Data, such as your email address, mailing address, and
telephone number;
● Financial Data, such as your bank account and payment card details,
and information about your income, account balances, financial
transaction history, credit history, tax information, and credit scores;
● Profile Data, such as your username and password, your knowledge
assessment results, your interests, preferences, feedback, and survey
responses;
● Stored Content, such as photos from your mobile phone gallery or
contacts stored in your mobile device or email accounts. We only
collect this information with your permission; and
● Additional Data You Provide, such as via focus groups, survey
responses, contests/sweepstakes, customer support, data you provide
in memos when using our Pay & Request Service, or other means.
● Information you provide us when using our Pay & Request Service:
○ Pay & Request Recipient Contact Information: In order to
conduct a money transfer using our Pay & Request payment
Service, we collect information (including the name and an email
address or phone number) from you about the intended recipient of
the payment you request us to make.
● Other Information You Provide: We collect additional personal
information that you choose to provide to us, including your contact list
information and photograph. If you do choose to upload your photograph
to our Service, please note that all images must adhere to our App Use
Standards which you are required to comply with to use any of the
Robinhood Services.
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Information We Collect Automatically
As is true of many digital platforms, we also collect certain information about you
automatically when you use our Services, as described below.
- Usage Information. We collect information about your activity on our Services,
which includes device identifiers (like IP address or mobile device identifiers),
pages or features you use, time and date of access, and other similar usage
information. - Transactional Information. When you receive, submit, or complete a
transaction via the Services, we collect information about the transaction, such
as transaction amount, type and nature of the transaction, and time and date of
the transaction. - Location Data. We may collect the GPS location of your mobile device in
accordance with your device permissions. You can stop the collection of this
precise location information at any time (see the Your Control section below for
details). Google uses technologies to approximate your location, including IP
address (see Google’s Privacy Policy located at
https://policies.google.com/privacy to learn more about how they process this
information). We also approximate your location by your IP address. - Information Collected Through Tracking Technologies. We and our service
providers also use technologies, including cookies and web beacons, to
automatically collect certain types of usage and device information when you use
our Services or interact with our emails. The information collected through these
technologies includes your IP address, browser type, Internet service provider,
platform type, device type, operating system, date and time stamp, a unique
device or account ID, usage information and other similar information. For
information about how to disable cookies, please see the Your Controls section
below.
Information We Collect from Other Sources
We also obtain information about you from other sources as described below.
● Vendors and Business Partners. We collect information about you from
companies that we do business with, such as name, contact data, inferences
about your preferences and attributes, as well as inferred fraud risk, from
identity verification and fraud prevention partners.
● Financial Account Linking. Robinhood offers account linking and aggregation
services through Plaid Inc. (“Plaid”). By utilizing these services, you
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acknowledge and agree that the terms of Plaid’s Privacy Policy (currently
located at https://plaid.com/legal/#end-user-privacy-policy) will govern Plaid’s
use of such information, and you consent to Plaid’s Privacy Policy. Further, you
expressly grant Plaid the right, power, and authority to access and transmit your
information as reasonably necessary for Plaid to provide its services. To the
extent you previously utilized account linking and aggregation services through
Robinhood’s previous service provider, Quovo, Inc., you expressly authorize
Quovo, Inc. to transmit any information or data arising out of those services to
Plaid so that Plaid can provide its services.
● Connected Services. If you link, connect, or log in to your Robinhood Account
with a third-party service (e.g., Google, Apple), the third-party service may send
us information such as your profile information from that service. This
information varies and is controlled by that service or as authorized by you via
your privacy settings at that service.
● Publicly Available Data. includes contact information, your interactions with
our social media platforms, and other information from publicly available
sources, such as public websites.
● Advertising Data. We collect information in connection with our ad campaigns
that surfaced on other platforms, such as the ads you clicked on and other
interactions with our ads.
● Data from other users. If you are in another user’s contact list and they choose
to share that list with us, then we will collect the contact information and your
association with that user.
- HOW WE USE YOUR INFORMATION.
We use the information we collect for purposes described below or as otherwise
described to you at the point of collection:
● Maintain and provide the Services, including to process account
applications, authenticate your identity, repair our Services, support, process
and record transactional information, and handle billing and account
management;
● Send you transactional or relationship information, including
confirmations, invoices, technical notices, customer support responses,
software updates, security alerts, support and administrative messages, and
information about your transactions;
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● Communicate with you about offers and other things we think you will be
interested in, such as newsletters, product announcements, partner offerings,
surveys, contests or sweepstakes, events or announcements;
● Personalize our Services, such as by suggesting content or customizing
content or ads we show you;
● Monitor and improve our Services, including analyzing usage, research and
development;
● Facilitate contests, sweepstakes, and promotions and process and deliver
entries and rewards;
● Help protect the safety and security of our Services, business, and
users, such as to investigate and help prevent fraud or other unlawful activity;
● Protect or exercise our legal rights or defend against legal claims,
including to enforce and carry out contracts and agreements; and
● Comply with applicable laws and legal obligations, such as compliance
obligations associated with being a regulated broker-dealer and compliance
obligations associated with being a money services business. - DISCLOSURES OF INFORMATION.
We are committed to maintaining your trust, and we want you to understand when and
with whom we share information about you. We share information about you in the
instances described below.
● Authorized third-party vendors and service providers. We share information
about you with third-party vendors and service providers who perform services
for us, such as identification verification, fraud prevention, advertising, mailing
services, tax and accounting services, contest fulfillment, web hosting, and
analytics services. We use an identification verification service provider to
determine whether a selfie you take matches the photo in your
government-issued identification. With your consent, we may record your voice
and send this data to our third-party partner to authenticate you and to help
prevent fraud. The information collected from your photo and your voice by our
third-party vendors may include biometric data.
● Companies in which you hold securities. Robinhood may provide your name,
address, email address, and securities positions to requesting companies in
which you hold securities.
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● Robinhood affiliates. Where appropriate, we share information about you with
other companies owned or controlled by Robinhood. For example, Robinhood
Securities, LLC may receive information to provide you with custody and other
related services as described in your customer agreement. These companies will
process any information shared in the same manner as described under this
Privacy Policy.
● Substantial corporate transactions. We may share information about you in
connection with a substantial corporate transaction, a merger, consolidation,
reorganization, financing, change in control or acquisition of all or a portion of our
business by a third party, or in the unlikely event of a bankruptcy or similar
proceeding.
● Legal purposes. We disclose information about you if we believe that disclosure
is in accordance with, or required by, any applicable law or legal process or to
protect and defend the rights, interests, safety, and security of Robinhood, our
users, or the public.
● With your consent. We share information about you for any other purposes
disclosed to you with your consent.
● With users of our other Services. We may disclose information about you with
users of our other Services, such as our Pay & Request Services, for which you
may not have yet enrolled. In such cases, we will share your Pay & Request
profile which includes: your profile picture, username, full name, the year you
joined, and the transaction history between you and the person viewing it, with
other Robinhood users. For payments and requests, this helps others know
they’re getting money from you (or that you requested a payment from them).
Your Pay & Request profile will be visible to anyone on Robinhood unless you
adjust your profile visibility settings. You may opt-out of Pay & Request profile
visibility at any time.
We share information with others in an aggregated or otherwise de-identified form that
does not reasonably identify you. - THIRD-PARTY TRACKING AND ONLINE ADVERTISING.
We use third-party advertising and analytics services to better understand your
online activity and serve you targeted advertisements. For example, we use Google
Analytics and you can review the “How Google uses information from sites or apps
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that use our services” linked here: http://www.google.com/policies/privacy/partners/
for information about how Google processes the information it collects. These
companies collect information about your use of our Services and other websites and
online services over time through cookies, device identifiers, or other tracking
technologies. The information collected includes your IP address, web browser,
mobile network information, pages viewed, time spent, links clicked, and conversion
information. We and our third-party partners use this information to, among other
things, analyze and track data, determine the popularity of content, and deliver
advertisements targeted to your interests on our Services and other platforms, as
well as to provide advertising-related services to us such as reporting, attribution,
analytics, and market research.
For more information about interest-based ads, including to learn about options for
opting out of having your web browsing information used for targeted advertising
purposes, please visit www.aboutads.info/choices. You should also review your
mobile device settings and controls for features that allow you to opt out or opt in to
having certain information collected for behavioral advertising purposes. Please note,
as a self-directed broker-dealer, we do not advertise on behalf of specific securities
or investment options on our Services. - DO NOT TRACK.
Some web browsers transmit “do-not-track” signals to websites. We currently don’t
take action in response to these signals. - YOUR CONTROLS.
Account profile. You can update certain account profile information by logging into
your account. For example, you may choose to upload a photograph of yourself, but are
not required to in order to use our services. You may also choose to update your
username. Please note that any changes you make to your account profile must be in
accordance with our App Use Standards.
Profile visibility. Your Pay & Request profile will be visible to anyone on Robinhood
unless you adjust your profile visibility settings. You may opt-out of Pay & Request
profile visibility at any time.
Access to your device data. You may disconnect our mobile app’s access to certain
stored device information through your device’s settings. For instance, you can
withdraw permission for the app to access your contact list or photo gallery.
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How to control your communications preferences. You can stop receiving
promotional emails from us by clicking the “unsubscribe” link in those emails. We will
still send you service-related or other non-promotional communications, such as
account notifications, receipts, security notices and other transactional or relationship
messages.
Affiliate sharing opt out. In some cases, you can limit sharing between Robinhood
affiliates. Please see our RHF and RHS Financial Privacy Notice, RHC Financial
Privacy Notice, and RHY Financial Privacy Notice for more details. If you want to
exercise this right, please contact us at privacy@robinhood.com.
Disabling certain data sharing. You can limit how we share your data with our
marketing partners to more effectively market our Services to you across sites and
apps. When disabled, we will no longer share personal information with these partners
for these purposes.
Cookie controls. Many web browsers are set to accept cookies and similar tracking
technologies by default. If you prefer, you can set your browser to delete or reject
these technologies. If you choose to delete or reject these technologies, this could
affect certain features of our Services. If you use a different device, change browsers,
or delete the opt-out cookies, you may need to perform the opt-out task again. - NOTICE TO CALIFORNIA AND VIRGINIA RESIDENTS.
This section provides additional details about the personal information we collect
about California and Virginia residents and the rights afforded to them under the
California Consumer Privacy Act (“CCPA”) and the Virginia Consumer Data Protection
Act (“VCDPA”). Please note that the CCPA does not apply to what is referred to as
nonpublic personal information under financial privacy laws that already apply to
Robinhood. Additionally, the VCDPA does not apply to any Robinhood entities that are
financial institutions. As a result, the CCPA and VCDPA do not apply to most of the
information that Robinhood collects.
Subject to certain limitations and exceptions, the CCPA and VCDPA provide California
and Virginia residents, respectively, with certain rights. Depending on the state in
which you are a resident, you may have the right to:
● Confirm whether Robinhood processes your personal information;
● Correct inaccurate personal information;
● Request details (in a readily usable format) about the categories and specific
elements of personal information we collect;
● Delete your personal information;
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● Opt out of any sales, sharing, targeted advertising, or profiling for certain
decisions (as these terms are defined in the CCPA and/or VCDPA); and
● Not be discriminated against for exercising these rights.
We do not sell or share information about you to third parties. In order to help
Robinhood deliver advertising and marketing on other platforms, we do allow third
parties to collect information through our Services. Please see the “Third-Party
Tracking and Online Advertising” section above for more details, including choices
available to you.
We collect the following categories of personal information: identifiers (such as name,
email address and IP address), Internet or other electronic network activity information
(such as engagement with promotional messages and ads), and inferences (such as
gender, based on your first name). For California residents, the preceding list reflects
Robinhood’s processing in the past 12 months. For more details about the information
we collect (including the categories of sources of this information) as well as the
purposes for processing, please see the “Information We Collect and How We Collect
It” and “How We Use Your Information” sections above, respectively. We share this
information with the categories of third parties described in the “Disclosures of
Information” section above.
California and Virginia residents may make a request to exercise rights under the
CCPA and VCDPA, respectively, that are not otherwise exempt under applicable law.
If you are a Robinhood app user, a request may be made by logging into your
Robinhood account, navigating to the Security and Privacy menu, and selecting the
option to either Download Personal Data or Request Data Deletion. You may also
request assistance by sending an email to privacy@robinhood.com. We may verify the
request by asking you to provide information that matches information we have on file
about you. You can also designate an authorized agent to exercise these rights on
your behalf, but we will require proof that the person is authorized to act on your
behalf and may also still ask you to verify your identity with us directly. If you are a
Virginia resident and Robinhood is unable to satisfy your request to exercise a right
available to you under the VCDPA, you are entitled to appeal our decision by emailing
privacy@robinhood.com. - CHILDREN.
We do not knowingly collect or solicit any information from anyone under the age of 13
on these Services. In the event we learn that we have inadvertently collected personal
information from a child under age 13, we will take reasonable steps to delete that
information. If you believe that we might have any information from a child under 13,
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please contact us at privacy@robinhood.com. - TRANSFER OF INFORMATION.
Our Services are currently designed for use only in the United States. If you are using
our Services from another jurisdiction, your information may be processed in the
United States or other countries that may not provide levels of data protection that are
equivalent to those of your home jurisdiction. - CHANGES TO THIS POLICY.
This Privacy Policy will evolve with time, and when we update it, we will revise the
“Effective Date” above and post the new Policy and, in some cases, we provide
additional notice (such as adding a statement to our website or sending you a
notification). To stay informed of our privacy practices, we recommend you review the
Policy on a regular basis as you continue to use our Services. - HOW TO CONTACT US.
If you have any questions about this Privacy Policy, please contact us at
privacy@robinhood.com.
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